Create a healthy culture to be an effective, resilient organization
Culture is the lifeblood of any organization. According to management consulting firm McKinsey & Company, “Culture is the cumulative effects of what people do and how they do it.”
A strong, positive culture can lead to increased employee engagement and retention, higher productivity, innovation and creativity, and better overall outcomes. The reverse can also be true when organizational culture is negative.
Nurturing a healthy culture is especially critical in the public sector. McKinsey & Company research shows public agencies sometimes struggle to balance providing effective and efficient services to customers while creating and maintaining a strong culture.
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