Category Archives: Uncategorized

The flushing of disposable wipes and other products labeled as “flushable” causes serious and costly issues for water resource recovery facilities (WRRFs). After experiencing ongoing issues with unflushables in its wastewater system, regional utility Metro Vancouver (British Columbia, Canada) worked to shift residents’ flushing habits using behavior-change campaigns. Read the full article in the February …

Continue reading “Wrath of the Unflushables: An intrepid utility battled a long-term foe — and influenced flushing behavior— with humorous toilet talk”

Jeff Phillips is chief operations officer for Greenville Water in South Carolina, a role he has held since 2023 after working four years as director of water resources. He was recently appointed to the U.S. Environmental Protection Agency’s National Drinking Water Advisory Council. He is a past president of the South Carolina Section of AWWA. …

Continue reading “AWWA Water Champion – Jeff Phillips, Greenville, South Carolina”

In the water sector, every drop counts. As the landscape of the water profession shifts to better reflect the communities it serves, organizations that champion diversity, equity, and inclusion are demonstrating that every experience counts, too. Read the full article in the January 2025 issue of Water Environment & Technology.

One of the most used indicators from the AWWA Utility Benchmarking Survey is the Staffing Levels metric, which allows participating utilities to compare their staffing levels to peer utilities. This is useful for aligning with strategic priorities, planning for anticipated changes in service delivery, and determining whether current resources are adequate to meet service levels. Participants submit …

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Culture is the lifeblood of any organization. According to management consulting firm McKinsey & Company, “Culture is the cumulative effects of what people do and how they do it.” A strong, positive culture can lead to increased employee engagement and retention, higher productivity, innovation and creativity, and better overall outcomes. The reverse can also be true when organizational culture …

Continue reading “Create a healthy culture to be an effective, resilient organization”

The 2025 WEF Operator Scholarship application period is now through March 31. The scholarship provides up to $5000 per individual for career development within the field of water/wastewater operations. Past recipients have used funds for things like: in person/online training and courses; study books; college courses in water, wastewater, environmental management, etc; attending local meetings; …

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For more than two decades, we’ve been anticipating a major exodus of baby boomers from the US workforce, which was expected to ripple through the water/wastewater industry shortly after the start of the new millennium. However, with the onset of the recession in late 2007, many boomers who would have transitioned into retirement opted to …

Continue reading “Attract Tomorrow’s Water/Wastewater Workforce Today”

The median age of water sector employees is 48—six years above the national median employee age. Estimates place the loss of current utility employees at 30–50 percent within the next 10 years, and millennials will make up 50 percent of the workforce by the year 2020. However, the challenges facing the water sector reflect larger …

Continue reading “Resolve Workforce Challenges to Ensure Future Success at Water and Wastewater Utilities”

It is no secret that the water sector is grappling with significant workforce challenges. Per the U.S. Environmental Protection Agency, approximately one-third of U.S. water workers are eligible to retire within the next decade. Coupled with the rapid advancement of technologies in the sector, there is an urgent need to attract, train, and retain specialists …

Continue reading “Holding Fast Against the ‘Silver Tsunami’”

Utilities across the country are successfully developing and implementing workforce flexibility and skill-based compensation programs that are key to workplace innovation. Workforce flexibility gives employees the opportunity to learn and practice new skills, while skill-based compensation provides the motivation and reward for those new skills. This article looks at the benefits of each and how …

Continue reading “Rejuvenate Your Workforce, Enhance Productivity”