Utility benchmarking provides useful staffing level comparisons
One of the most used indicators from the AWWA Utility Benchmarking Survey is the Staffing Levels metric, which allows participating utilities to compare their staffing levels to peer utilities. This is useful for aligning with strategic priorities, planning for anticipated changes in service delivery, and determining whether current resources are adequate to meet service levels.
Participants submit data on the number of employees in 20 categories for both water and wastewater functions. The aggregate data is presented in quartiles as a total count for both water and wastewater. It is also organized for each category and by operation and maintenance (O&M) and non-O&M subtotals. The sub-categories show the percent of employees allocated to a particular job category.
Read more here